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Version: 2.0

Support And Best Practices

Best Practices for Integration​

Before Proceeding to support and troubleshooting, here are some best practices to consider when integrating with the Al Qaseh Payment Gateway.

Timeouts and Retries​

Implement Retry Logic: Set up retry logic for any failed API calls, especially for network-related errors or timeouts.

  • Recommended: Exponential backoff strategy for retrying API requests.

Secure Storage of Tokens and Secrets​

Safeguard Sensitive Data: Store all API keys, tokens, and secrets securely.

  • Avoid hard-coding these in source code.
  • Use environment variables or secret management tools to protect sensitive data.

Logging and Monitoring​

Log All API Requests and Responses: Keep logs of all outgoing and incoming API calls.

  • Logs are crucial for debugging, auditing, and troubleshooting integration issues.
  • Mask sensitive information, such as card data, in your logs to maintain compliance with PCI standards.

Handling Failed Transactions​

User-Friendly Handling: Implement processes to handle declined, failed, or timed-out transactions.

  • Display appropriate messages to customers if a payment fails, encouraging them to retry or use another payment method.
  • Use the retry endpoint for payment failures whenever applicable.

Support​

For additional help or to report technical issues, reach out to Al Qaseh Support:

If you encounter any issues or need support, feel free to reach out using the provided contact information.